BFC International Exchange

FAQ

Frequently Asked Questions

How do I contact BEC ?

You can email us your queries and suggestions to infocust@bec.com.kw or complete our Contact Us form. If you would like to call BEC to speak to a Customer Service representative please call us on 182 4000.

When I send a transfer do I get special rates ?

Yes. This is a unique aspect of BEC. Even if a customer does not ask, BEC has a sophisticated software system, which automatically gives you a better rate!

How I can register for BECOnline Service?

BECOnline registration is available at https://www.beconline.com.kw/

OR

Please call our Customer Service Desk Tel: 1824000. You will be contacted with further details by our staff.

OR

You can contact nearest BEC Branch.

How do I get special rates when I send large amounts through BECOnline?

BECOnline Payment System automatically calculates discount rate as per our company policy.

I am not very familiar with Internet facilities. Can you help?

BECOnline Payment System is very simple and user-friendly. You can get help from the Help Option in the system itself. Also you can contact us Tel: 1824000 [extn 125] for any further assistance. Login to BECOnline and explore more about our service today

Can I use this service when I am out of Kuwait?

Yes. You can use BECOnline from anywhere at anytime. Please note that all transactions will comply with law relevant in those countries.

Can I remit to a beneficiary for whom I do not have card details?

Yes. Yes you can benefit from our Service Request Facility. This service facilitates you to add new service requests online. An email notification will be sent to you upon the approval from BEC . After authorization you can send remittance to the newly added beneficiary. You do not need to visit the branches to add new service details.

What are the limits on cash transactions ?

The Central Bank of Kuwait has prohibited any financial institution under its supervision from accepting cash in excess of K.D 3,000/-. Any transaction above this limit should be accepted only against payment by cheque or Knet or Bank transfers.

What is Money laundering ?

Money laundering is the process by which criminals attempt to conceal the true origin and ownership of the proceeds of their criminal activities. If undertaken successfully, it also allows the perpetrator(s) to maintain control of those proceeds and ultimately, provides a legitimate cover for their source of income.

How do I save time at BEC ?

Register with us today and receive a free customer card which will store all of your details and your beneficiaries details.  Use your card at any of our branches and this will make your transactions even faster!

I find that sometimes some charges get deducted from my remittance to U.S. & European countries

You’re absolutely right. Banks in the U.S and in Western Countries very often charge for their services.  Be it receiving money or paying money, the Banks charge a service fee.

Does BEC have quick transfers like western Union ?

Yes BEC has associations with agents like Ezremit and Travelex and through these agents we have a speedy service to Asian, European & Middle East countries. For more details contact our Customer Service team on 1824000.

My maid does not speak English. Can you help ?

No problem. we have multilingual staff, who are ready to assist you.

Is Foreign Currency Cash available ?

Yes, you may be surprised to know BEC is one of the largest wholesalers in foreign currency cash today in Kuwait.  As a retail customer, you can benefit from wholesale rates at BEC.

I have over 400 members of staff in my company and they are unable to get to one of your branches to make a transaction, can you help?

Of course. Please contact our customer service team on  1824000 (ext. 125) and we will make the necessary arrangements to assist you.